Shipping policy

.shipping-policy-container { max-width: 800px; margin: 0 auto; padding: 20px; font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Helvetica, Arial, sans-serif; color: #2c2c2c; line-height: 1.6; } .shipping-policy-container h1 { font-family: 'Georgia', serif; font-size: 28px; color: #1a2328; border-bottom: 2px solid #c5a059; padding-bottom: 10px; margin-bottom: 20px; } .shipping-policy-container h2 { font-family: 'Georgia', serif; font-size: 20px; color: #1a2328; margin-top: 28px; margin-bottom: 12px; border-left: 3px solid #c5a059; padding-left: 10px; } .shipping-policy-container p, .shipping-policy-container li { font-size: 15px; color: #3d3d3d; } .shipping-policy-container ul { padding-left: 20px; margin-bottom: 15px; } .shipping-policy-container li { margin-bottom: 8px; } /* Shipping Rates Table */ .shipping-policy-table { width: 100%; border-collapse: collapse; margin: 20px 0; font-size: 15px; } .shipping-policy-table th { background-color: #1a2328; color: #ffffff; text-align: left; padding: 12px; font-weight: 600; } .shipping-policy-table td { padding: 12px; border-bottom: 1px solid #e2ded8; } .shipping-policy-table tr:nth-child(even) { background-color: #faf7f2; } /* Note Box */ .shipping-note { background-color: #f4eee5; border-left: 3px solid #c5a059; padding: 12px 16px; font-size: 14px; margin: 15px 0; border-radius: 0 4px 4px 0; } /* Contact Box */ .shipping-contact-card { background-color: #faf7f2; border: 1px solid #e2ded8; border-radius: 6px; padding: 18px; margin-top: 20px; } .shipping-contact-card p { margin: 4px 0; }

Shipping Policy

At Jahana Homes, we strive to deliver your home decor and lighting orders safely, efficiently, and directly to your doorstep. Below are the details of our shipping policy and delivery terms.

1. Order Processing Time

  • Processing Window: All orders are processed within 1 to 3 business days (excluding weekends and UK bank holidays) after receiving your order confirmation email.
  • Order Tracking: Once your order has shipped, you will receive an automated shipping confirmation email containing a tracking number to follow your parcel in real-time.

2. Shipping Rates & Delivery Estimates

We ship across the United Kingdom. Shipping charges for your order are calculated and displayed at checkout.

Delivery Option Shipping Rate Estimated Transit Time
Standard UK Shipping £3.99 (FREE on orders over £100) 2 – 5 Business Days
Express UK Shipping £6.99 1 – 2 Business Days
Please Note: Taxes are included in all product prices displayed on our website.

3. Order Status & Tracking

When your package ships, you will receive an automated dispatch notification with your tracking details. Please allow 24 to 48 hours for the tracking information to update with the courier.

If you have not received your tracking number or your order has not arrived within 7 business days of receiving your shipping confirmation email, please contact us with your name and order number.

4. Damages, Lost Packages & Delivery Issues

  • Damaged Items: Please inspect your order upon arrival. If an item arrives damaged or defective, contact us immediately with photographs of the item and packaging so we can arrange a replacement or refund.
  • Incorrect Address: Jahana Homes is not responsible for packages delivered to an incorrect address provided by the customer during checkout. Please double-check your shipping details before confirming your order.

5. International Shipping

Currently, Jahana Homes primarily serves customers within the United Kingdom. For special international shipping requests, please contact our support team prior to placing an order.

6. Contact Information

For any questions regarding your delivery, order status, or returns, reach out to us:

Email: support@jahanahomes.co.uk

Website: jahanahomes.co.uk